Warranty Information

Paraclete Aviation Life Support Limited Warranty

The warranty covers parts and labor for the following items:

(1) One year for electronics

(5) Five years for helmet shell

Lifetime warranty on Legacy and Wilcox night vision goggle quick release.

The Boa Guarantee- an assurance that the dials and laces are covered for the lifetime of the product on which they are featured.

If the item cannot be repaired than Paraclete will replace or substitute for an equivalent item.

The parties filing a claim shall contact rma@paracletelifesupport.com after the 15th of February with their issues.

It is the responsibility of the party to ship the product back to 1792 Alpine Drive, Clarksville, TN 37040. Paraclete Aviation Life Support (Paraclete) shall be responsible for the return shipment.

Coverage is to include manufacturing defect and issues arrived through normal wear. It does not cover the improper use of the safety equipment.

It is recommended by the manufacturer, Paraclete, that helmets are inspected annually with records maintained, as well as, refurbishment conducted every (3) three years by experienced, certified or equivalent personnel.

Warranty Claim

At Paraclete Aviation Life Support our helmets are not just our products, they are our passion. We take pride in what we do and we stand behind our products. If an issue does arise, we have made our online warranty claims as easy and hassle-free a process as possible. We are committed to giving you the highest level of customer service. Just fill out the form below to get your claim started.

File A New Claim

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • Drop files here or
    Max. file size: 5 MB, Max. files: 5.
    • This field is for validation purposes and should be left unchanged.